| By Expertise |
| Business transformation |
| Customer management |
| Technology exploitation |
| Management information |
Experience - Business Transformation
Business platform for growth
Planned and managed an operational change programme to rationalise the provision of common services (accounting, HR, marketing and IT) for five business divisions and to streamline the customer processes in each division to provide a robust platform for both organic and acquistion based growth.
Bad debt reduction
Conceived and delivered a programme of change covering overall debt management strategy, collection processes, recruitment & training of staff and the provision of management information that resulted in a reduction of bad debt by 10% over a 12 month period.
Programme turnaround
Undertook a review of a business change programme that was struggling to deliver. Identified the root causes of the problems and formulated an action plan that transformed the programme to become the model for other programmes in the business.